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ITSM A Short Guide to Building an ITSM Roadmap & Selecting the Best ITSM Tool
From leveraging artificial intelligence and machine learning technology to op
DAP Customer
Under the wing of the American digital media giant, Internet Brands®, the hea
Optimization Customer
Purplle is one of India’s largest beauty eCommerce platforms and a unicorn st
ITSM Why is IT automation essential for digital transformation?
Technology and automation have always been at the forefront of growth and tra
ITSM What is the Impact of Technology on Employee Engagement in 2024?
The biggest challenge that companies face amidst the pandemic is keeping thei
Digital Adoption 5 Reasons Why Digital Adoption Initiatives Fail
In the latest edition of its ‘Worldwide Digital Transformation Spending Guide
Digital Adoption 5 Important Factors To Consider While Choosing A Digital Adoption Platform
According to IDC, by 2022, 70% of all firms will have increased their usage o
Customer ExperienceITSM 4 Best CX Techniques for Service Leaders in 2024
In recent times, many leaders are back at the drawing board to formulate cust
Digital Adoption The Future Workplace is Digital
We hear stories and read news articles about how technology changes the world
Digital Adoption The Beginner’s Guide to Digital Adoption Platforms (DAPs)
If you’re a key IT decision-maker at your organization, you’re likely spendin
CRM 5 Reasons Why Sales Teams Should Be Talking About CRM Analytics
Imagine you’ve come up with the best product or service available. What good
Customer Experience Customer 360 and What it Can Do for Your Business
Businesses sometimes face an uphill task when tracking a customer’s journey a
Customer ExperienceITSM Rewriting your customer experience strategy for 2024
The last year has proven that customers will remain loyal to well-designed di
Customer ExperienceITSM The Evolution of CX – From Products to Experiences
We know customers like to buy a product/service if they have had a pleasant e
ITSM Why is ITSM seen as the backbone of digital transformation by executives and managers?
Digital transformation is vital to thrive in an ever-changing world. It allow
Customer ExperienceITSM Strategies to help you Meet Customer Expectations and Bridge the Gap
Every company has its set of visions, missions, and goals that help the compa
Customer ExperienceITSM A Guide to Saying NO to Your Customer
Try not to compensate Don’t try to balance the bad news by apologizing and tr