Customer support interactions have never been easier to prioritize, track, and assign.
Streamline and elevate customer support interactions with effortless prioritization, tracking, and assignment, revolutionizing the way you serve and satisfy your customers.
From AI to knowledge base to field service, Freshdesk can upgrade your ticketing system on all fronts.
Enhance customer journey by automating responses and follow-ups to queries. Enhance employee journey by reducing workload and providing smart suggestions.
Build a customized knowledge base with FAQs, manuals, articles, and videos to assist agents and customers alike. Help them find solutions in the language they are most comfortable with.
Freshdesk helps you keep tabs on your field force teams. Field service technicians can pick up tickets, schedule appointments, and log billable hours on the go.
Reach out to your customers even before they reach out to you. Get notified when visitors are facing issues on your website. Receive alerts for cross-selling or upselling opportunities.
Automate tasks and resolve issues together to improve productivity and customer satisfaction.
Give your customers the best possible support by assigning tickets to team members based on agent expertise and ticket priority. Measure SLAs to determine resolution time, productivity level, and CSAT ratings.
Build and schedule custom reports with graphic dashboards to track KPIs that influence your business decisions. Measure your progress by monitoring team performance, customer behavior, knowledge portals, and more.
Get repetitive tasks done with the snap of a finger. Achieve organization and optimization throughout all your support processes by auto-assigning tickets, setting up automated alerts, and more.
Set up a help widget to empower customers to look up solutions on their own. Embed a contact form into your website to enable customers to reach out to you for additional support.
Freshdesk ensures the security of all your data using custom SSL URLs and HIPAA and GDPR compliance certificates. Encrypt communications, restrict access, enable single sign-on, and stay secure on all platforms.
Ticketing made quick and simple.
Customer support interactions have never been easier to prioritize, track, and assign.
$18
/agent/month, billed annually$59
/agent/month, billed annually$95
/agent/month, billed annuallyIf you don’t find your answer, feel free to give us a call or drop us a note
