Is your Digital Transformation Journey successful? Did you get the ROI from it? Were you able to calculate the ROI accurately?
Among a variety of challenges, User Adoption is one of the biggest reason companies don’t see the ROI from any digital transformation. Users are not able to use the Enterprise Application to the fullest extent which leads to impacts like high costs or lower revenue.
Enterprise Applications often tell you the data points like no. of records created or no. of transactions done but they will not be able to tell average time user spent on the application or how many times did the user drop off before actually making the transaction and completing a process.
The Freshideas Diagnostics as a Service offering provides valuable Insights to help you know how users are behaving on top of your applications, identify the friction points and know where things are going wrong.