Supercharge with generative AI to improve customer service with a seamless omnichannel experience across all touchpoints for customers, agents and leaders.
Unleash the power of omnichannel solutions to deliver unparalleled customer service experiences, seamlessly connecting across all touchpoints.
Bring all your customer requests together, be it email, social media, chat, or call. Provide contextual support to your customers even when they switch between channels.
Empower your customers with a self-service portal where they can resolve queries on their own. Deploy a highly-customizable knowledge base and publish helpful FAQs, guides, articles, and videos.
Maintain agent productivity and customer satisfaction levels no matter what. Provide uninterrupted customer support from remote locations without any drop in the volume of tickets handled.
Add, delete, or modify agent access to your Freshcaller account right from Freshdesk. Disable the integration during periods of low agent capacity so that they can focus only on incoming emails.
Provide instant support to customers across social networking apps and websites. Monitor and respond to tweets and Facebook posts, and even convert them into tickets when needed.
Interact with customers, respond to their questions, resolve issues and complete transactions from your iPhone, iPad, Mac, and Apple Watch through iMessage.
Drive seamless experiences with an omnichannel strategy.
Freddy Co-Pilot is an always-on assistance that enables agents to offer personalised service and take the load off your back. Freddy handles routine customer queries that would otherwise eat through your resolution time and empowers your agents to make accurate and best responses for more complex queries. Take your service offerings to the next level with an AI-driven platform that can level up all your internal processes.
Enable your customer service leaders to run a scalable and high-volume service team. With Freddy offering intelligent assistance makes agents take smarter decisions faster. Turn any communication mode such as emails, chats, texts, and requests into a ticket with ease. Automatically organize your ticket requests into neat categories. Minimize your service costs while maximizing productivity.
Help your customer service leaders with support metrics to make sure their teams meet SLAs. Enable your teams to make informed decisions with meaningful insights. Track your boost in performance with regularly scheduled in-depth reports. Enhance your analysis and insights with helpful graphs, charts, and tables.
Empower your customers and employees to resolve issues quickly with training materials, instruction videos, forums, solution articles, and more. Make it convenient for your customers to find the answers to their queries on their own. Enable your agents to provide better support to customers. Deploy unified knowledge base with AI-powered automated self-service across all channels for quicker and accurate resolution.
Connect with your customers directly across a plethora of channels. With OmnirouteTM, our patent-pending routing technology, balance your agent’s workload intelligently across emails, chats, and calls based on their current bandwidth to support customers faster. Automate ticket assignment based on agent’s load and skill levelwith the help of AI.
Connect your Freshdesk to field service teams and create customer delight on the field. Enable on-site engineers to schedule customer appointments, update the ticket and payment status, collect customer signatures and resolve the ticket.
Whether you’re a conglomerate or an SME our suite of solutions are tailored to meet your specific needs.
Unify requests from various channels onto a single platform that can automate your tasks and reduce ticket volume. Measure your performance and make informed business decisions with insightful analytics.
Prioritize requests and deliver personalized support so that none of your customers feel left out. Freshworks is custom-built to handle all your operations with ease, no matter the size of your team or client list.
Ticketing across all communication channels.
One software for customer interactions on chat, call, email, messaging apps, & more.
$35
/agent/month, billed annually$83
/agent/month, billed annually$131
/agent/month, billed annuallyIf you don’t find your answer, feel free to give us a call or drop us a note
