Digital Adoption Platforms
The Freshideas Digital Adoption Platform offering is an on–demand solution that enables organizations to realize value on their software investments by driving end user adoption.
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Our Digital Adoption Platforms optimize and improve individual user performance within a software application stack ecosystem at scale. It allows enterprises and businesses to manage the end–to–end management of a user’s software product adoption lifecycle from user onboarding to support covering stages like end user training and new feature adoption.It also provides organisations with capability to measure the learning progress of individual users within user teams.
Enterprises and businesses are also increasingly switching to on–demand cloud based SaaS applications which can be replaced at anytime. Simultaneously, SaaS applications themselves are evolving at an extremely fast pace regularly adding new features, some of the more advanced ones based on Artificial Intelligence. This means that employee skillsets also need to be developed at a matching pace.
With traditional means, training employees/end users on these applications to perform their daily functions currently involves pulling them out into a completely disparate and disjointed learning environment. Inefficient legacy training methods can also lead end users to become four times slower in gaining application proficiency than users who have adopted the systems well.
Enterprises and businesses are also increasingly switching to on–demand cloud based SaaS applications which can be replaced at anytime. Simultaneously, SaaS applications themselves are evolving at an extremely fast pace regularly adding new features, some of the more advanced ones based on Artificial Intelligence. This means that employee skillsets also need to be developed at a matching pace.
With traditional means, training employees/end users on these applications to perform their daily functions currently involves pulling them out into a completely disparate and disjointed learning environment. Inefficient legacy training methods can also lead end users to become four times slower in gaining application proficiency than users who have adopted the systems well.
As such, poor digital adoption can stem from any one or more of the following reasons:
- End user training programs unable to deliver significant performance and productivity improvements.
- Increasing expenditure on user onboarding and training without proportionate returns.
- Cumbersome and disjointed training processes post go– live leading to a below par experience eventually resulting in poor engagement and usage.
- High volume of low value support queries from end users on web applications leading to heavy support overhead.
- Low ease of access to application support knowledge and slow resolution of support queries resulting in lost productive time.
- Dip in employee productivity and performance due to a prolonged learning curve after a change phase involving software migration.
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