Freshideastoday.com is now Freshideas.ai

About Us

We are a people-focused Singaporean consulting firm that helps small, medium & large businesses adopt modern technology to solve problems and work better. Our goal is to make digital tools easy to understand and use, so organizations can focus on what they do best

Execution Design

To enable and empower organisations in their transformation journey by adopting the “PASO” Methodology

Plan

Current State assessment & Transformation agenda design.

Automate

User friendly & Cost effective software.

Scale

Unleash value through automation & enterprise wide adoption.

Optimise

Refine & Iterate to drive ROI.
Our Solutions

Transform Your Email System into a Customer Experience Platform

Leverage the full power of Gmail or Outlook with advanced features, turning your inbox into a powerful communication hub.

Customer Service

Multi-channel help desk inside Gmail to process queries from email, chat, phone, and WhatsApp. Advanced analytics to improve team performance and customer satisfaction. Automations, rule-based assignment, and a knowledge base to reduce repetitive work.

Finance Operations

Task assignment to drive visibility into inquiries from customers, employees, and vendors. Rule-based approval workflows for accelerating cash payments and collections. Integrations with leading ERPs and platforms for seamless accounting operations.

Service Management

Help desk within Gmail to track and process service requests. Auto-assignment of tasks based on skills, work-shift, round-robin, and workload. Integrations with Jira, Asana, Zapier, and Salesforce for a connected tech stack.

People Operations

HR Help Desk to collect, assign, and track employee queries. Auto-assignment to route queries to the right people. In-depth analytics to measure turnaround time for faster employee support.

Easy to deploy, easy to use CRM

Unifying Sales and Marketing

Bridging siloes for enhanced collaboration, gain holistic visibility into the lead-to-customer cycle while empowering individual team independence.

Marketing

Conversion Optimization

Analyze visitor behavior and optimize your website to enhance the experience and capture quality leads

Chat Campaigns

Engage visitors on your website by striking up contextual chat conversations and delivering intuitive messages

Customer Segmentation

Segment your broad audience based on demography, geography, and behavior for targeted messaging

Email Campaigns

Design, schedule, and deliver stylized marketing emails that will boost your conversions and improve engagement

Event Tracking

Track customer activity throughout their lifecycle to create smoother and more personalized interactions

Campaign Journeys

Automate your email communications and trigger actions based on user behavior and interaction on your website

Landing Pages

Create high-converting landing pages with a drag-and-drop builder and an extensive repository of templates

Marketing Reports

Optimize performance with the help of key metrics & data presented as easy-to-understand graphics and visuals

Sales

Contact Management

Take a look at customers’ activities, appointments, and their other interactions with your business

Cloud Telephony

In-built cloud telephony capabilities that let you make, take, or record calls, and more, across 90+ countries

Configure, Price, Quote

Generate all forms of branded documents with custom templates for quotes, invoices, contracts, etc.

Deal Management

Create new deals, set up automatic follow ups on deals in the pipeline, and forecast deal performance & revenue

Email Integration

Connect your inbox to Freshsales with a two-way email sync and build effective sales campaigns

Freddy AI

Your AI-powered assistant to help you get better results from insight-driven decisions and powerful automations

Mobile App

Get access to customer details, tasks & appointments, product & pricing catalogs, and more while on the field

Sales Reports

Optimize performance with the help of key metrics & data presented as easy-to-understand graphics and visuals

Freshideas.ai

Some of our customers

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If you don’t find your answer, feel free to give us a call or drop us a note