Solutions
Customer Experience (CX): Designed for Delight
Make every customer interaction feel effortless
Your customers don’t see systems—they feel experiences. We help you connect the dots—so every interaction feels natural, responsive, and personal.
With intuitive tools, AI-powered insights, and unified workflows, you’ll transform customer service from a reactive function into a key driver of loyalty and growth
AI-powered Customer Support
Our Solutions
The Fresh Approach to Customer Experience
Tools for Agents
Smarter workflows. Faster resolutions.
Empower your support teams with streamlined ticketing, AI suggestions, and everything they need to solve issues at lightning speed.
Empower Your Customers
Self-help that actually helps.
Give customers the tools to help themselves—multilingual portals, interactive how-tos, and help widgets that deflect tickets before they’re raised.
On the Field & In the Cloud
Support anywhere, anytime.
From on-site service to remote teams, manage tickets, appointments, and resolutions without missing a beat—even on the move.
From Reactive to Proactive
Act before customers even ask.
Use real-time alerts and AI triggers to anticipate needs, fix friction points, and wow customers with timely, relevant action.
Insight-Driven Decisions
See what matters. Improve what counts.
Track performance, monitor satisfaction, and gain crystal-clear insights with dashboards that turn data into action.
Omnichannel Support
Every channel. One experience.
Unify email, chat, social, and voice into one seamless support flow. Say goodbye to silos—and hello to smarter conversations.
Secure & Scalable
Built for trust. Ready to grow.
From 5 agents to 50, scale confidently with enterprise-grade security, SSO, GDPR/HIPAA compliance, and peace of mind baked in.
Smarter Support, Simplified
- Ticketing Made Simple
- All-in-one Helpdesk Platform
- AI-Powered Chats
Empower Customers, Empower Teams
- Self-Service Portals
- Help Widget Integration
On the Field & In the Cloud
- Field Service Management
- Remote Support
From Reactive to Proactive
- Real-Time Alerts & Cross-Sell Triggers
- Omniroute™ Technology
Insight-Driven Decisions
- Dashboards & Analytics
- Measure What Matters
Omnichannel Support
- Deep integration with Callers
- Support proactively with live-chat
- Social listening & ticket conversion
Secure & Scalable
- Full GDPR & HIPAA compliance
- SSO
- SSL encryption
Why Freshideas?
- Unified customer journey across marketing, sales, and service
- Fast implementation with minimal code
- Mobile-first design for field teams
- Custom workflows, no dependency on developers
- Localised support and expertise
Ready to turn CX into your superpower?
Let’s create moments that matter
TECHNOLOGY PARTNERS
Building better solutions together with industry leaders.
Plans & Pricing
Try Freshdesk for Free!
Ticketing made quick and simple.
Free
Get going for free-
Integrated Ticketing across email and social
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Ticket Dispatch
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Knowledge base
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Ticket Trend Report
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Out-of-the-box analytics and reporting
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Choose your data center location
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Team collaboration
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24x7 email support
Growth
Intuitive, industry-leading support for growing businesses$18
/agent/month, billed annually-
Automation
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Collision Detection
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1000+ marketplace apps
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In-depth helpdesk report
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SLA management & business hours
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Custom Email Server
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Custom Ticket Views
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Custom ticket fields & status
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Custom SSL
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Easily track time spent by agents on tickets
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24x5 phone support
Pro
Advanced automation for high performance$59
/agent/month, billed annually-
Multiple products
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Includes up to 5000 Collaborators
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Round-robin routing
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Custom Roles
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Custom objects
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Custom Reports and Dashboards
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Segment customers for personalized support
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Customer journey
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Canned forms
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Manage versions in knowledge base
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Community forums
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Extendable API Limits
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CSAT surveys & reports
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Multiple SLA policies & business hours
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SLA reminder & escalation
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Multilingual knowledge base
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Custom apps
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Average handling Time (AHT)
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Custom Metrics
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Report Sharing
Enterprise
Fully featured with bots for enterprise-level support$95
/agent/month, billed annually-
Assist bot
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Email bot
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Auto-triage
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Article suggester
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Canned response suggester
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Unlimited products
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Sandbox
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Easily manage agent shifts across time zones
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Audit log
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Skill-based routing
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Knowledge base approval workflow
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Flexible knowledge base hierarchy
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IP range restriction