Solutions
Employee Experience & Enterprise Service Management (EX/ESM)
Because when people thrive, business follows.
Most internal systems are built for compliance, not joy. We rethink EX from the ground up—merging human needs with digital elegance.
Your IT teams deserve unforgettable experiences too. With ESM/ITSM, you can transform your workplace into a digitally sound environment—where tools feel seamless, support feels instant, and service just works.
Optimize operations across:
- HR
- Marketing
- Finance
- Facilities
- HR
- Marketing
- Finance
- Facilities
Empower Your People with the Best ITSM Tools
Our Solutions
Modern service desk platform for a delightful employee experience
Deliver IT tools so smooth they make your people glad to show up to work.
Incident Management
Automate the entire ticket resolution process—track, categorize, prioritize, and assign tickets instantly for faster recovery and better service agility.
SLA Management
Create custom SLA policies, monitor agent performance, and escalate automatically when violations occur.
AI & Machine Learning
Reduce handling time with ML-driven suggestions and empower agents with self-service options that lighten their load and sharpen their focus.
Self-Service Portal
Build a branded, user-friendly portal where employees can raise tickets, track progress, and find answers fast.
Happy teams. Streamlined systems. Smarter work.
Unified portals and self-service support
All your employee services in one easy-to-navigate hub.
AI chat for instant resolution
Deliver 24/7 support that scales without sacrificing quality.
Boosted productivity and morale
Streamline the small stuff so your teams can do their best work.
More Than Support—Total Service Management
IT Service Management
Handle departmental incidents with ease while minimizing business disruptions.
IT Operations Management
Stay ahead of outages and resolve issues faster with integrated ops tools.
IT Asset Management
Track every asset across your cloud and on-prem infrastructure with complete visibility and control.
IT Project Management
Plan, execute, and deliver IT projects—whether starting from scratch or building from ticket requests.
Automation Everywhere
Run smart automations across departments to reduce manual work and boost efficiency.
Why Freshideas?
- Unified customer journey across marketing, sales, and service
- Fast implementation with minimal code
- Mobile-first design for field teams
- Custom workflows, no dependency on developers
- Localised support and expertise
Make work feel less like... work
Build an employee experience that actually works.
Technology Partners
Building better solutions together with industry leaders.
