Transform your workplace to a digitally-sound environment. Because your IT teams deserve unforgettable experiences too.
Optimize your IT service operations across your organization with Freshservice for
Synpulse, a globally established management consulting company, was on the look out for a suitable ITSM tool that could stabilize their IT infrastructure, manage ticketing processes, and troubleshoot any desktop issues.
Deploy impressively smooth IT tools that will make your employees happy to work for you.
Automate the ticket resolution process from the raising to the resolution to improve service agility. Track, categorize, prioritize, and assign tickets to iron out major incidents in a jiffy.
Draw up custom SLA policies for agents to adhere to, and maintain service level quality. Monitor performance and escalate violations by pre-defining automation rules.
Ease the burden on your agents by providing them intelligent support tools. Empower them with self-service & ML-based suggestions to maximize productivity and reduce handling time.
Set up a customized knowledge base to provide answers about past tickets, catalogs, and other solutions. Enable employees to raise tickets directly from the support portal and track the progress.
Run powerful automations to streamline activities across your organization to boost overall efficiency.
Deploy an intuitive, AI-driven tool that improves user experience while managing departmental incidents and minimizing business disruptions.
Align your service and operations management to protect your organization from unwanted outages and deploy resolutions faster.
Get a unified view on your on-premise and cloud infrastructure. Track the asset lifecycle and maintain a repository to identify issues, changes, and upgrades.
Plan and execute IT initiatives from scratch or through existing incident requests. Run complex projects with flexible methodologies for greater success.
The right-sized, intelligent service management solution for the modern enterprise.
Transform your ITSM teams. Get the latest ITSM tool for a transformation that emphasizes on experience.
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