Solutions
Employee Experience & Enterprise Service Management (EX/ESM)
Empower from Within
Most internal systems are built for compliance—not joy. We believe there’s a better way.
At Fresh Ideas, we rethink the employee experience from the ground up—merging human needs with digital elegance. Whether it’s onboarding, IT support, or internal workflows, we build service systems that just work—freeing up time, reducing stress, and letting your people shine.
Your IT teams deserve unforgettable experiences too. With ESM/ITSM, you can transform your workplace into a digitally sound environment—where tools feel seamless, support feels instant, and service just works.
Optimize operations across:
- HR
- Marketing
- Finance
- Facilities
- HR
- Marketing
- Finance
- Facilities
Empower Your People with the Best ITSM Tools
Our Solutions
Modern service desk platform for a delightful employee experience
Deliver IT tools so smooth they make your people glad to show up to work.
Incident Management
Automate the entire ticket resolution process—track, categorize, prioritize, and assign tickets instantly for faster recovery and better service agility.
SLA Management
Create custom SLA policies, monitor agent performance, and escalate automatically when violations occur.
AI & Machine Learning
Reduce handling time with ML-driven suggestions and empower agents with self-service options that lighten their load and sharpen their focus.
Self-Service Portal
Build a branded, user-friendly portal where employees can raise tickets, track progress, and find answers fast.
Happy teams. Streamlined systems. Smarter work.
Unified portals and self-service support
All your employee services in one easy-to-navigate hub — no more jumping between systems.
Give your teams a single place to submit requests, track issues, and find answers—without switching tools. From HR to IT, employees can resolve common needs quickly through intuitive self-service, reducing support load and improving satisfaction.
One login. Zero friction. Happier teams.
AI chat for instant resolution
24/7 support that actually solves things.
Our intelligent chatbot handles routine queries, routes tickets, and resolves common issues—anytime, anywhere. It learns from every interaction to get smarter over time, helping your team stay focused on high-impact work.
Fast answers. Fewer tickets. No waiting.
Boosted productivity and morale
Less friction, more focus.
When employees spend less time chasing support, they have more time to do what matters. Streamlined systems reduce delays, increase clarity, and create a smoother day-to-day experience for everyone.
Better tools. Better workdays.
Results That Speak for Themselves
From faster resolutions to happier teams—FreshIdeas empowers organizations with measurable, scalable impact.
reduction in
ticket resolution
wait time
increase
in employee
satisfaction
automation
of repetitive
internal requests
decrease in
IT support costs
More Than Support—Total Service Management
IT Service Management
Handle departmental incidents with ease while minimizing business disruptions.
IT Operations Management
Stay ahead of outages and resolve issues faster with integrated ops tools.
IT Asset Management
Track every asset across your cloud and on-prem infrastructure with complete visibility and control.
IT Project Management
Plan, execute, and deliver IT projects—whether starting from scratch or building from ticket requests.
Automation Everywhere
Run smart automations across departments to reduce manual work and boost efficiency.
Why Freshideas?
- Unified customer journey across marketing, sales, and service
- Fast implementation with minimal code
- Mobile-first design for field teams
- Custom workflows, no dependency on developers
- Localised support and expertise
Make work feel less like... work
Build an employee experience that actually works.
Technology Partners
Building better solutions together with industry leaders.
