Email Management - FreshIdeas

The Omnichannel All-in-One Communication Platform for SMEs and Startups

Transform Your Workflow with Seamless Communication and Enhanced Productivity – all within the familiarity of Gmail or Outlook.

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Our Technology Partners

Do any of these
challenges resonate?

As a business owner or department head of an SME or startup, you face daily challenges of managing a growing team and delivering exceptional service. We understand your struggle and are here to help you streamline your communication and enhance your productivity.

What we’ve heard:

Customer Service Teams struggling with multiple communication channels, leading to delayed responses and unhappy customers.
Finance Teams finding it hard to keep track of vendor communications and approvals, causing inefficiencies.
Operations Teams overwhelmed by coordinating logistics and internal communications, leading to operational bottlenecks.

A single powerful platform for everyone

Drive seamless experiences with an email management strategy.

Hiver for Customer Service

Hiver for Finance Operations

Hiver for ITSM

Hiver for People Ops

Built Directly Within Gmail and Outlook

Boost Productivity with Familiar Tools and Advanced Features

Familiar Interface

Tool integrates seamlessly with Gmail or Outlook, allowing your team to continue using a platform they know and love. No need for extensive training – start enhancing productivity from day one.

Supercharge Mailbox

Leverage the full power of Gmail or Outlook with advanced features, turning your inbox into a powerful communication hub.

Enabling businesses to do more

60%

Reduction in first response time.

100%

SLA success
rate.

100%

Increase in
productivity.

50%

Decrease in email resolution time.

50%

Reduction in first response time.

250%

Increase in
efficiency

Christian Sibayan

Manager - Field Operations and Systems, Oxford Business Group

Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

David Pinto

Business Development, Kiwi.com

I get visibility into the volume of emails, and the types of issues.
I can now ensure that operational tasks are accomplished faster.

Luke Thompson

Co-owner, Visiting Angels - Wisconsin

Hiver is extremely easy to use. We hit the ground running right from day one.
Also, their customer service is simply fantastic!

Nathan Strang

Ocean Freight Operations Manager, Flexport

With Hiver, we no longer miss emails. I also have much better
visibility into where an issue is on the resolution path.

Jędrzej Dąbrowski

Junior Product Manager at Travelist

I get visibility into the volume of emails, and the types of issues.
I can now ensure that operational tasks are accomplished faster.

Fin Brown

Project Manager, Get It Made

Our clients choose us over competitors due to our speed and
quality of communication. We couldn’t have achieved this without Hiver.