Freshideastoday.com is now Freshideas.ai

The future belongs to businesses that meet customers where they are

A Powerful Conversational Engagement Platform for Marketing | Commerce | Support
Send a question to an expert


    Our Technology Partners

    Establish & Maintain Conversational engagement across the customer lifecycle

    Conversation Cloud Platform

    Campaign Manager

    Plan, optimize, and deliver multi-channel campaigns that maximize engagement, reduce acquisition costs, and drive conversions.

    Conversational AI

    Deliver a human-like, interactive customer experience with multi-lingual chat and voice bots trained on your domain.

    Smart CPaaS

    Ensure reliable and assured customer reach with seamless channel failover across WhatsApp, RCS, and SMS.

    CTX

    Make your social ads conversational by capturing valuable contact information and building your first-party database.

    Agent Assist

    Improve agent efficiency by Streaming conversations from social media, website, and messaging channels into a single inbox.

    Bot Studio

    Craft complex conversational journeys with a visual editor and pre-built templates – go-live on any channel in minutes.

    Conversational Marketing

    Click to Chat Ads

    Get superior return on ad spends and acquire qualified leads by enabling customers and prospects to message you from ad campaigns.

    AI-Powered Lead Generation

    Get superior return on ad spends and acquire qualified leads by enabling customers and prospects to message you from ad campaigns.

    Behavior Mapped Marketing

    Automate campaigns with custom audience lists and ready micro-segments based on click stream and behavioral data.

    Digital Catalogs

    Share product catalogs on your customers’ preferred channels with real-time sync from your e-commerce store.

    Conversational Commerce

    Catalogs and Payments

    Enable end-to-end commerce on social messaging by sharing rich catalogs, Geo-listing, promotions, and enable 1-click payments.

    Abandoned Cart Recovery

    Recover lost sales and drive conversions with automated abandonment alerts on customers’ preferred messaging channels.

    Product Recommendation

    Upsell and cross-sell automatically with customer context and purchase history.

    Consultative Selling

    Remove friction and grow order value with consultative selling by AI bots and expert live agents.

    Conversational Support

    Personalized Support

    With an AI chatbot, track sentiments and intent, and resolve queries, on-demand, 24/7.

    Self-Serve Requests

    Automate ~80% of queries, leaving your live agents to only address critical requests.

    Agent Assist

    Deflect critical queries to live agents to help them focus on delivering timely, personalized service.

    Multi-lingual, Voice, and IVR

    Boost CSAT by interacting with customers in 60+ languages across text & voice channels.

    Looking for support to provide support? Look no further.

    If you don’t find your answer, feel free to give us a call or drop us a note