Make every customer interaction feel effortless.

CX shouldn’t be a patchwork of tools and touchpoints. We unify systems behind the scenes so your customers enjoy a seamless, personalized journey—every time.

That’s where we come in.

Simplify your processes from start to finish.

With intuitive interfaces, AI-assisted insights, and beautifully simple workflows, we help you transform customer service from a cost center into a competitive advantage.

Real-time Feedback Loops

Give your customers the best possible support by assigning tickets to team members based on agent expertise and ticket priority. Measure SLAs to determine resolution time, productivity level, and CSAT ratings.

Frictionless Omnichannel Experiences

Build and schedule custom reports with graphic dashboards to track KPIs that influence your business decisions. Measure your progress by monitoring team performance, customer behavior, knowledge portals, and more.

AI-driven Customization at Scale

Get repetitive tasks done with the snap of a finger. Achieve organization and optimization throughout all your support processes by auto-assigning tickets, setting up automated alerts, and more.

Help Customers Find Their Own Answers

Set up a help widget to empower customers to look up solutions on their own. Embed a contact form into your website to enable customers to reach out to you for additional support.

Keep Your Customer And Business Data Safe

Freshdesk ensures the security of all your data using custom SSL URLs and HIPAA and GDPR compliance certificates. Encrypt communications, restrict access, enable single sign-on, and stay secure on all platforms.

Plans & Pricing

Try Freshdesk for Free!

Ticketing made quick and simple.

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Free

Get going for free
$ 0 Up to 10 agents
  • Integrated Ticketing across email and social
  • Ticket Dispatch
  • Knowledge base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support
Free Trial
Services include
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Growth

Intuitive, industry-leading support for growing businesses
$ 15 /agent/month, billed annually

$18

/agent/month, billed annually
  • Automation
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support
Free Trial
EVERYTHING IN FREE and..
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Pro

Advanced automation for high performance
$ 49 /agent/month, billed annually

$59

/agent/month, billed annually
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing
Free Trial
Everything in Growth and…
MOST POPULAR
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Enterprise

Fully featured with bots for enterprise-level support
$ 79 /agent/month, billed annually

$95

/agent/month, billed annually
  • Assist bot
  • Email bot
  • Auto-triage
  • Article suggester
  • Canned response suggester
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Audit log
  • Skill-based routing
  • Knowledge base approval workflow
  • Flexible knowledge base hierarchy
  • IP range restriction
Free Trial
EVERYTHING IN pro AND..

Looking for support to provide support? Look no further.

If you don’t find your answer, feel free to give us a call or drop us a note